Frequently Asked Questions

We know starting something new, or simply trying a new studio, can come with a few questions. Whether you're unsure about what to bring, how to prepare, or which class is right for you, we’ve gathered the answers to help you feel confident from your very first visit.

If there's anything else you're wondering, don’t hesitate to get in touch. We’re here to make your pilates experience feel seamless and supportive from day one.

I’m new to moving in this way, which class should I start with?

Yay! We are excited to move with you. All of our classes are open level, and our team of highly skilled instructors are there to ensure you feel seen, supported and empowered during all of our classes. During your first class, they will be right there to guide you through the movements and positions to ensure you are comfortable. You are always welcome to move at your own pace. Exercises can be modified with ease.

What do I need to know for my first class?

Reformer classes — grip socks, drink bottle, small sweat towel.

Mat Pilates & Yoga classes (non heated) - drink bottle, small sweat towel. For our heated classes you will also need a full length towel to cover the mat, and should be drinking lots of water in the lead up to your session. As well as staying hydrated during the class.

What facilities are available at the studio?

We have a bathroom, a kitchenette to fill up your water bottle, and cubbies for your personal belongings during the classes.

Can I still attend class if I have an injury?

We have a highly trained team of instructors, however we ask that you reach out to us before participating in classes to ensure we are aware of any program modifications we may need to make, and to discuss which class styles may be best for you at this time.

Is there an age limit at Impact Pilates?

Yes, you have to be over the age of 16 years to attend our classes. However if you are under 16 years, you may participate in classes with a parent present. We also recommend that you contact us prior to discuss the best class for you to start with

What is the cancellation policy at Impact Pilates?

Classes must be cancelled 12 hours prior to the start of the booked class to avoid the client forfeiting the class. In the event the client cancels the class 12 hours or more before the start of class, the class will be credited back to their account.

In the event the client cancels the class in less than 12 hours before the start of class, the client will forfeit the class and not be entitled to any refund or credit for the class. A late cancel fee of $5 applies to any cancellation made less than 2 hrs prior to the start of class.

If you book a class, do not cancel and do not show, a fee of $10 will be charged.

If the client fails to attend the class (no show) they will not be entitled to any refund or credit for the class.

Cancellations via email, phone or social media will not be accepted. The client must cancel their class the same way they made the booking, either via the Momence app or Impact website.

Impact Pilates reserves the right to cancel classes if there is less than 2 people booked into the class. On the occasion the class is cancelled by Impact Pilates the client will have the class credited back to their account.

How do I suspend or cancel my weekly membership?

Please send an email to carly@impactpilates.com.au to request a suspension or cancellation of your weekly membership.

7 days notice is required for all membership suspensions or cancellations.

Memberships cannot be cancelled whilst membership is on suspension.

What if I’m on a waitlist?

Life happens, and our best intentions sometimes need to shift. For this reason, we always recommend joining a waitlist. You can be notified up to 30min prior to the start of a class that a space has become available. This process is automated and you will be moved into the session. If you are no longer able to attend, please ensure you cancel your space on the waitlist more than 12hours prior to the start of the class to avoid a late cancellation fee, and to allow the next person in line to enjoy this space.

Frequently Asked Questions

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