These Terms and Conditions help keep our Studio space safe, fair and enjoyable for everyone. Please read the terms and conditions carefully before signing up. By enrolling as a client of Impact Pilates, you acknowledge and agree to the following policies.
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Classes must be paid in advance of each class attended.
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Payment is to be made at the time of the booking.
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Bookings and payment for classes can be made via the Momence app, or online at www.impactpilates.com.au.
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Our Impact Intro Offer is available to new clients only. This offer may only be purchased once. The offer is non-refundable and non-transferable.
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All passes and packs will activate from the date of your first class with us.
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All packs must be used within the relevant expiry period: x1 Class Pack – 30 days x5 Class Pack – 3 months x10 Class Pack – 6 months.
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Flexible packs are non-transferable and refunds will only be granted due to medical reasons in which documentation must be provided.
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There will be no extensions or alterations on any packs or memberships unless a medical reason arises. On this event the client must provide medical documentation from a registered health practitioner.
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When purchasing a class pack, casual class, weekly membership or intro offer, individuals are consenting to being charged no-show fees, late cancellation fees, if applicable.
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Private sessions are valid for 3 months, paid at the time of booking, and are non-refundable. Cancellations must be made 24hrs prior to the booked session.
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Classes must be cancelled 12 hours prior to the start of the booked class to avoid the client forfeiting the class. In the event the client cancels the class 12 hours or more before the start of class, the class will be credited back to their account.
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In the event the client cancels the class in less than 12 hours before the start of class, the client will forfeit the class and not be entitled to any refund or credit for the class. A late cancel fee of $5 applies to any cancellation made less than 2 hrs prior to the start of class.
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If you book a class, do not cancel and do not show, a fee of $10 will be charged.
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If the client fails to attend the class (no show) they will not be entitled to any refund or credit for the class.
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Cancellations via email, phone or social media will not be accepted. The client must cancel their class the same way they made the booking, either via the Momence app or Impact Website.
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Impact Pilates reserves the right to cancel classes if there is less than 2 people booked into the class. On the occasion the class is cancelled by Impact Pilates the client will have the class credited back to their account.
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Clients must check in with the instructor upon arrival for class. Doors open 10 minutes prior to class commencement.
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New Members: Please arrive 10 minutes early for your first class for orientation.
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Please inform your instructor of any injuries, health concerns, or pregnancy before class.
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By participating in our classes, you acknowledge the potential risks of exercise. Our instructors are here to support you, and we ask that you listen to your body and follow their guidance to stay safe.
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Sessions are not transferable to another individual and cannot under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class.
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Grip socks must be worn for all Reformer classes. These can be purchased from the studio.
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A full length towel & water bottle is required for participation in all Warm & Hot classes.
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Late entry not permitted. Doors are locked once the initial stretch & warm-up has passed. Please be aware that if a client is late for a class, they will not be able to participate and this will be considered as a no show.
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Late entry is not allowed to: – Respect the instructor and avoid disruptions. – Ensure a smooth and focused experience for all participants. – Maintain safety, as missing the warm-up increases injury risk.
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No mobile phones during class. Phones must be off or silent and stored away.
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Minimum age for group classes: 16 years. If you are younger than 16 years of age, a parent will need to be present during your session with us.
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Please wipe down all equipment (including any props used) after the class using the cleaning products provided.
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If a class is full, you may add yourself to the waitlist. Adding yourself to a waitlist is treated as a commitment to attend, and the same cancellation and no-show policies apply.
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If a spot becomes available, you will be automatically added to the class. This can happen at any time up to 30mins before the class starts, including overnight if another participant cancels. This is an automated process managed through the Momence app.
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If you no longer wish to attend, it is your responsibility to remove yourself from the waitlist to avoid late cancellation or no-show fees.
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If you are new to the studio please contact us to discuss which of our group classes are best suited for you.
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Please share any concerns with us as soon as they arise, or if something doesn't feel great during a class, so our instructor team can modify the movement for you.
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If you are pregnant, you are unable to take classes in our heated mat pilates and yoga space due to complications with regulating body temperature and potential harm to your developing baby.
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As a small group space with highly trained instructors we can move with you throughout the entire pregnancy journey.
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Please continue to share your pregnancy journey with our team so that appropriate modifications and/or props can be provided to support you best, and to ensure we are working within current pregnancy guidelines.
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After your 6-8 week check up with your GP or Obstetrician post birth, as long as you have clearance, you can begin to ease yourself back into classes with us. Please advise the instructors of your return and any concerns you have following the birth of your little one.
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Not suitable for pregnancy at any trimester or for people with heart conditions.
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Please bring a full-sized towel to lay over your mat for hygiene and added comfort.
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Staying hydrated is crucial in a hot environment, be sure to bring a water bottle and drink lots during the day in readiness for your class.
I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
I understand the importance of informing the instructor if I am pregnant before joining any class. Due to their heated nature our Warm & Hot Mat Pilates & Yoga classes are not recommended during pregnancy. Mat & Reformer Strength classes are an advanced style and will need to be modified to accommodate pregnancy. I acknowledge the responsibility to inform the instructor if I am pregnant prior to participating in any class, and keep them updated each week so appropriate modification and extra props can be used to support my movement practice.
I am not currently aware of any medical condition that might impede my ability to engage in Impact Pilates activities. If I have any concerns about my health, I commit to consulting with my physician before participating. It is recommended that you consult with your doctor or obstetrician to determine the suitability of the classes for you, and obtaining a clearance letter before starting any classes is advisable.
I agree that Impact Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. Impact Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Impact Pilates staff member.
I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Impact Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
By booking into a class you automatically agree to the above Terms and Conditions.
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This pass entitles you to x5 classes in the Mat Pilates, Yoga and Reformer studios to be used within 14 days.
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The pass will activate on the date of your first class and expire after 14 consecutive days.
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It is available to new clients and can only be purchased once.
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All class bookings are subject to our Class Attendance and Cancellation Policies including fees for late cancellations $5.00, and no show fees of $10.00.
Impact Membership options: – Unlimited Mat Pilates & Yoga $49 per week – 1 class $30 per week – 2 classes $52 per week – 3 classes $66 per week – 4 classes & Unlimited Mat $74 per week
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6 week minimum contract (6 payments) applies, no cancellations can be made in this time.
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1 week notice (1 payments) is required for our team to process for membership cancellations.
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Any additional classes booked for the week will be charged at a flat rate of $18 for x2 and x3 per week memberships ($22.00 for x1 per week memberships).
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Memberships cannot be cancelled whilst membership is on suspension.
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The cancellation will occur following the suspension period, in this case, 1 debits notice (1 payments) is required.
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1 week notice for membership suspension.
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Membership suspension period will be added to the contract time if it is within the first 6 weeks.
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Membership swaps to a different rate need 1 week notice (1 payment).
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Increasing your membership can be done within the first 6 weeks of the contract.
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Decreasing your membership cannot be done within the first 6 weeks of the contract subject to the minimum contract requirement.
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All class bookings are subject to our Class Attendance and Cancellation Policies including fees for late cancellations $5.00, and no show fees of $10.00.
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Please ensure sufficient funds are available on the direct debit date, as declined transactions may incur a reprocessing fee.
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These packs can be used for regularly scheduled mat pilates, yoga and reformer classes, but excludes workshops or other special events.
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Flexible packs are non-transferable and refunds will only be granted due to medical reasons in which documentation must be provided.
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x1 Class Pack - 30 days x5 Class Pack - 3 months x10 Class Pack - 6 months
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All class bookings are subject to our Class Attendance and Cancellation Policies including fees for late cancellations $5.00, and no show fees of $10.00.
May 2025 New Membership Offer:
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Applicable to the following memberships: – 2 classes/week – 3 classes/week
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Minimum contract term of 6 weeks (6 debit payments).
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Valid for all clients who are currently not on an active membership with us.
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All membership perks apply.
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Clients who take up this offer prior to 31st May will receive 2 FREE Mat Pilates & Yoga passes to enjoy. These passes will be added to your account after the initial 6 week period.
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Memberships can be upgraded within the 6 week period but cannot be downgraded or cancelled.
